SIEBEL CRM Business Analyst Online Training Course
Siebel CRM Business Analyst online training equips you with technical skills. This Siebel online course is a beginner-friendly course as it is designed to teach new unlearned students. We offer a deep understanding of the Siebel CRM that includes data access, architecture, workflow, and other features like the Siebel call center and sales. Siebel tools will also be taught in this course to configure Siebel application.
This Siebel CRM Business Analyst course takes a two-dimensional look at Siebel applications.
The first dimension, breadth and functionality, is covered throughout the first two days of the course; you’ll learn about the distinguishing aspects of Siebel apps such as Siebel Sales and Siebel Call Center. Siebel Workflow, Assignment Manager, and Task UI are among the administrative and automation tools you’ll learn about.
The second dimension, depth and technology, is covered in the final three days of training and is designed to assist business analysts get the knowledge and skills they need to engage in a Siebel deployment project. You’ll learn about the architecture and data access, among other things. The Siebel Tools will next be used to investigate modifying the application’s business logic, user interface, and automation possibilities. Finally, you’ll explore global deployment, integration issues, and best – practice for implementation.
Course Key Learning
- Develop a deep understanding of Siebel CRM Application
- Understanding complex CRM business requirements
- Navigate Siebel applications
- Use a wide range of Siebel application functionality
- Translate user requirements into technical specifications
- Explore application configuration options using Siebel Tools
Course Key Topics
Using Siebel CRM
- Introducing Siebel CRM Applications
- Navigating
- Working with Data in the Siebel User Interface
Common Siebel Business Entities
- Representing customers with Accounts and Contacts
- Describing tasks with Activities
- Defining sales-related objects with Opportunities and Quotes
- Resolving customer issues with Service Requests
- Using Siebel business entities to implement business practices
Siebel Application Features
- Siebel Sales scenario: Opportunity Management
- Siebel Sales scenario: Forecasting
- Remote, TAS, Sales Methodologies
- Siebel Call Center: service scenario
- Email Response, SmartScript, Hoteling, and Multi-Tenancy
Siebel Administration and Key Features
- Administration Overview
- iHelp
- Inbox
- Reports
- Audit Trail
- Search
Technical Topics
- Understanding Architecture
- Security
- Access Control
- Siebel Tools
- Data Model
- Workflow
- Assignment Manager
- Task UI
Deployment Considerations
Course Audience
- Business Analyst
- Project Managers
- Functional Implementer
- Technical Consultants /Programmers
SIEBEL Software Download
- Siebel Installation Media Files
- Oracle Software Delivery Cloud
International Student Fee : 2,500 USD | 9,375 AED | 9,375 SAR
Flexible Class Options
- Corporate Group Training | Fast-Track
- Week End Classes For Professionals SAT | SUN
- Online Classes – Live Virtual Class (L.V.C), Online Training