ITIL Foundation Training
ITIL is one of the most renowned IT service management methodologies (ITSM). This ITIL Foundation training course will provide delegates with a solid grasp of the ITIL structure, language, and concepts. This course will introduce students to ITIL as a methodology in the context of the ITIL Service Lifecycle. In this course, you will learn all Five Core Disciplines of ITIL best practice Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. These disciplines are a service life cycle framework that enhances business alignment while demonstrating business value, and ROI and enabling IT to solve specific operational needs.
Five Core Disciplines of ITIL best practice
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
ITIL® Foundation Modules
Module 1: An Introduction to ITIL®
- Introducing IT Service Management
- Practicing Service Management
- The IT Service Lifecycle Overview
Module 2: The IT Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Module 3: Aspects
- Concepts
- Terminology
- Main Principles and Models
- Roles
- Functions
Module 4: Processes
- Service Level Management
- Service Continuity
- Configuration Management
- Release Management
- Incident and Problem Management
Module 5: Automation and ITIL® Success
- Technology and Architecture
- Competencies
- Service Management Skills
ITIL Course Audience
- Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
- IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program
ITIL Foundation Prerequisites
Experience and knowledge of IT computing environments are useful but not essential.
ITIL® Foundation Exam
The ITIL® Foundation exam measures knowledge of the basic concepts and principles behind ITIL® and service management.
- 40 multiple choice questions
- 60 minutes
- Pass mark: 65% or 26/40
- Closed book
- ITIL Certification Exam Fee 373€ Euro (Per Student)
Flexible Class Options
- Corporate Group Trainings Available | Fast-Track
- Week End Classes For Professionals SAT | SUN
- Online Classes – Live Virtual Class (L.V.C), Online Training