ITIL Foundation Training
The ITIL Foundation course at Educad Academy, a global training provider, is designed to give IT professionals, managers, and teams a solid foundation in IT service management best practices. This course covers the essential principles and concepts of ITIL, including the service lifecycle, processes, roles, functions, and continual improvement. Participants will gain a clear understanding of how ITIL helps organizations align IT services with business needs, improve service delivery, reduce risk, and enhance customer satisfaction. The ITIL Foundation course at Educad Academy, a global training provider, is designed to give IT professionals, managers, and teams a solid foundation in IT service management best practices. This course covers the essential principles and concepts of ITIL, including the service lifecycle, processes, roles, functions, and continual improvement. Participants will gain a clear understanding of how ITIL helps organizations align IT services with business needs, improve service delivery, reduce risk, and enhance customer satisfaction.
Through a combination of instructor-led sessions, practical exercises, and real-world examples, this course prepares learners for the ITIL Foundation certification exam while providing knowledge applicable to corporate environments. Educad Academy delivers this course online and onsite, making it accessible for individuals, teams, and organizations looking for flexible, high-quality ITIL training.
By the end of the course, participants will be able to apply ITIL practices to their organizations, optimize processes, and contribute to better service management and business outcomes. Choosing Educad Academy ensures learners receive training from certified professionals with extensive experience in global corporate IT environments.
Five Core Disciplines of ITIL best practice
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Course Content: ITIL® Foundation
Module 1: Introduction to ITIL
- What is ITIL and IT service management?
- Benefits of ITIL adoption
- Key concepts: services, processes, roles, functions
Module 2: The ITIL Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Module 3: Key ITIL Processes
- Incident Management
- Problem Management
- Change Management
- Service Level Management
- Configuration Management
- Release and Deployment Management
- Availability, Capacity, and IT Service Continuity Management
Module 4: ITIL Roles and Responsibilities
- Service Owner
- Process Owner
- Service Desk
- Technical and Application Management Teams
Module 5: Technology and Architecture in ITIL
- Supporting tools and technologies for ITIL processes
- Configuration Management Database (CMDB)
Module 6: Continual Service Improvement (CSI)
- CSI model and approach
- Metrics, Key Performance Indicators (KPIs), and reporting
- Implementing improvements aligned with business objectives
Module 7: Preparing for ITIL Foundation Exam
- Exam format and sample questions
- Key tips for exam success
- Review of core concepts and processes
ITIL Course Audience
- Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
- IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program
ITIL Foundation Prerequisites
Experience and knowledge of IT computing environments are useful but not essential.
ITIL® Foundation Exam
The ITIL® Foundation exam measures knowledge of the basic concepts and principles behind ITIL® and service management.
- 40 multiple choice questions
- 60 minutes
- Pass mark: 65% or 26/40
- Closed book
- ITIL Certification Exam Fee 373€ Euro (Per Student)
Flexible Class Options
- Corporate Group Trainings Available | Fast-Track
- Week End Classes For Professionals SAT | SUN
- Online Classes – Live Virtual Class (L.V.C), Online Training
