ITIL 4 Foundation
Educad Academy, a global corporate training provider, offers the ITIL 4 Foundation Course Online and Onsite for IT professionals, project managers, and business analysts. This course provides a complete introduction to modern IT service management, helping participants align IT with business goals, improve service delivery, and create value for their organization.
Participants will learn the ITIL Service Value System (SVS), the four dimensions of service management, and core ITIL practices. The course also covers ITIL guiding principles, practical service management applications, and strategies for continual improvement.
The training includes exam preparation, with practice questions, mock exams, and tips to help participants confidently pass the ITIL® 4 Foundation Certification. With flexible online and onsite options, it’s ideal for professionals seeking to advance their careers in IT service management.
What’s the difference between ITIL v3 and ITIL 4?
ITIL v3 presents Service Management as a continuous process with five life cycles while ITIL 4 introduces a more developed vision of a Service Value System (SVS), which gives a comprehensive end-to-end picture of what it means to contribute to business value while also combining principles from models such as Lean IT, Agile, and DevOps.
ITIL 4 Foundation Course Key Learning
Module 1: Introduction to ITIL 4
- Evolution of ITIL and key differences from earlier versions
- Role of ITIL in modern service management
- ITIL 4 Foundation exam overview
- Qualification and certification structure
Module 2: Key Service Management Concepts
- Definition of service, utility, and warranty
- Key service management concepts: customer, user, and stakeholder
- Value and co-creation of value
- Service relationships (service offering, service consumption, service provisioning)
- Service relationship model
Module 3: The Four Dimensions of Service Management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External factors and environmental considerations
Module 4: Guiding Principles of Service Management
- Focus on value
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Module 5: ITIL Service Value System (SVS)
- Overview of the service value system and its components
- Governance in the SVS
- Service value chain and its six activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- Continual improvement model and practice
Module 6: Selected ITIL Practices (Key Practices)
- General, Service, and Technical Practices
- Incident Management
- Problem Management
- Change Enablement
- Service Desk
- Service Level Management
- Continual Improvement
- Information Security Management
- Relationship Management
- Supplier Management
- Monitoring and Event Management
- Service Request Management
- Release Management
- Service Configuration Management and IT Asset Management
- Deployment Management
Module 7: ITIL 4 Foundation Exam Preparation
- Key definitions and concepts review
- Practice questions and exam techniques
- Mock exam with discussion and feedback
Certification Exam Details
- Format: 40 multiple-choice questions
- Duration: 60 minutes
- Passing Score: 65% (26 correct answers out of 40)
- Closed book exam
ITIL Foundation Course Audience
ITIL certification is one of the most important prerequisites for professionals who wish to learn and comprehend the basic ideas of ITIL frameworks in order to improve the quality of IT service management. Certified ITIL specialists might earn 40% more than their non-certified counterparts. This ITIL foundation certification is best suited for the following roles:
- IT Executives / IT Architects
- Business operation managers
- IT audit managers / IT planners and consultants
- Database administrators
- ITSM trainers / Service delivery professionals
- Quality analysts
- Application management and development teams
- IT managers and support managers
International Student Fee : 300 USD
Flexible Class Options
- Corporate Group Trainings Available | Fast-Track
- Week End Classes For Professionals SAT | SUN
- Online Classes – Live Virtual Class (L.V.C), Online Training
