Salesforce Administrator Certification Exam (ADM-201) Training
This course at Educad Academy is designed to build complete, job-ready Salesforce Administrator skills aligned with the official ADM-201 certification exam. It follows a structured learning path from foundational CRM concepts to advanced platform configuration, enabling learners to confidently manage and customize Salesforce in real business environments.
Participants will gain practical knowledge of Salesforce platform fundamentals, data modeling, user and security management, and business process automation using Flow. The course also covers data management, reporting and dashboards, Sales and Service Cloud functionality, and basic integration concepts.
Through real-world scenarios and hands-on exercises, learners will understand how to design and implement efficient CRM solutions, manage business processes, and improve data-driven decision-making. The training also includes focused exam preparation to help students confidently attempt the Salesforce Administrator certification exam.
By the end of this course, learners will be equipped with strong Salesforce administration skills, clear conceptual understanding, and the confidence to pursue entry-level to mid-level Salesforce roles in the industry.
Course Objectives:
- Understand Salesforce CRM and platform basics
- Manage users, roles, profiles, and permissions
- Control data access using security settings
- Work with objects, fields, and relationships
- Use Flow for automation and approvals
- Handle data import, export, and quality
- Create reports and dashboards
- Learn Sales and Service Cloud basics
- Understand deployment with sandboxes and change sets
Course Content:
Module 1: Salesforce Platform Fundamentals
- Introduction to CRM and Salesforce ecosystem
- Salesforce architecture overview
- Lightning Experience navigation
- Standard vs custom objects
- App structure basics
Module 2: Data Model & Object Relationships
- Creating custom objects and fields
- Field types and data structure
- Relationships: Lookup vs Master-Detail
- Schema Builder overview
- Apps, tabs, and page structure
Module 3: User Management & Security
- User setup and management
- Profiles, roles, and permission sets
- Organization-wide defaults (OWD)
- Role hierarchy
- Sharing rules
- Field-level and record-level security
Module 4: Data Management
- Data import tools (Data Import Wizard, Data Loader)
- Data export and backup
- Data quality management
- Data cleansing and deduplication
Module 5: Automation & Business Logic
- Approval processes
- Flow Builder (core automation tool)
- Validation rules
- Introduction to legacy tools (Workflow Rules, Process Builder)
Module 6: Sales Cloud & Service Cloud
- Lead and opportunity management
- Sales pipeline tracking
- Case management lifecycle
- Service Console overview
- Knowledge base setup
Module 7: Reports & Dashboards
- Standard vs custom reports
- Report formats (tabular, summary, matrix, joined)
- Filters and report types
- Dashboard creation and components
- Business insights and analytics
Module 8: Data Integration & AppExchange
- Introduction to APIs and integrations
- Basic data integration concepts
- AppExchange applications overview
- Third-party system connectivity
Module 9: Deployment & Environment Management
- Sandboxes and environments
- Change sets deployment process
- Release management basics
- Introduction to version control concepts
Module 10: Real-World Projects
- End-to-end Salesforce implementation project
- Business process automation design
- Custom CRM solution building
- Optimization and troubleshooting scenarios
Module 11: ADM-201 Exam Preparation
- Exam overview and structure
- Key topic revision
- Practice questions
- Exam strategy and time management
- Career guidance for Salesforce Admin roles
Learning Outcomes:
- Use Salesforce confidently in real business work
- Manage users, roles, and security settings
- Create objects, fields, and relationships
- Build automation using Flow
- Handle data import and export
- Create reports and dashboards
- Understand Sales and Service Cloud basics
About the Exam (ADM-201)
Read on for details about the Salesforce Administrator exam.
- Content: 60 multiple choice/multiple-select questions and 5 non-scored questions
- Time allotted: 105 minutes
- Passing score: Passing score is determined by Salesforce and may vary
- Registration fee: USD 200 plus applicable taxes as required per local law
- Retake fee: USD 100 plus applicable taxes as required per local law
- Delivery options: Online proctored or onsite testing center
- References: No external materials allowed during the exam
- Prerequisite: None required; training is recommended
International Student Fee: 1150 USD
Flexible Class Options
- Corporate Group Training | Fast-Track
- Weekend Classes For Professionals SAT | SUN
- Online Classes-Live Virtual Class(L.V.C) Online Training
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