Microsoft Dynamics 365 CRM Developer Training Course (MB-500)
The Microsoft Dynamics 365 CRM Developer Certification Training Course (MB-500 Preparation) at Educad Academy is a comprehensive, hands-on program designed for individuals who want to become professional Dynamics 365 CRM Developers. This course provides in-depth training in customizing, configuring, extending, and integrating Microsoft Dynamics 365 CRM applications for real-world business environments.
Students will learn how to design and manage entities, fields, forms, views, dashboards, and security roles. The course also covers advanced development topics including workflows, business process flows, custom actions, plugins, client-side scripting, Web API integration, and Power Apps Component Framework (PCF). Special focus is given to solution management, managed and unmanaged solutions, deployment strategies, and enterprise-level customization best practices.
At Educad Academy, learners gain practical experience through structured labs, real-world scenarios, and project-based learning aligned with Microsoft certification standards. The curriculum is designed to prepare students for the MB-500 certification exam while also building strong practical skills required in the job market.
By the end of this course, participants will be able to build scalable CRM solutions, automate complex business processes, integrate external systems, and confidently manage full-cycle Dynamics 365 CRM development projects. This program prepares you for high-demand roles such as Dynamics 365 CRM Developer, CRM Technical Consultant, Power Platform Developer, and Dynamics 365 Solution Specialist in both local and international markets.
Course Objectives:
- Enable students to understand the Microsoft Dynamics 365 CRM framework, versions, and architecture.
- Teach learners how to configure business units, users, roles, and security settings effectively.
- Equip participants with skills to create, customize, and manage entities, fields, forms, views, and dashboards.
- Develop the ability to automate business processes using workflows, business process flows, and custom actions.
- Train students to extend CRM applications through client-side scripting, plugins, and the Power Apps Component Framework (PCF).
- Provide hands-on experience integrating Dynamics 365 with external systems using Web API, custom connectors, and webhooks.
- Teach best practices for solution management, including managed/unmanaged solutions, patches, and deployment strategies.
- Prepare learners for real-world Dynamics 365 development tasks with practical labs and project-based exercises.
- Build the foundation for career roles such as Dynamics 365 CRM Developer, Customizer, or Functional Consultant.
Course Content:
Module 1: Introduction to Microsoft Dynamics 365
- Overview of Dynamics 365 versions and framework
- Tools for Dynamics 365 customizers
- Lab: Setting up the lab environment
Module 2: Initial Setup, Configuration, and Security
- Dynamics 365 Admin Center overview
- Configuring business units, users, and teams
- Security roles and access levels
- Lab: Configure users, business units, and access levels
Module 3: Creating and Managing Entities
- Introduction to entity types and custom entities
- Managing entity properties and security
- Lab: Configure access teams and management hierarchy
Module 4: Customizing Fields
- Field types and customization
- Calculated fields and field security
- Lab: Creating and managing fields
Module 5: Customizing Relationships and Mappings
- Entity and hierarchical relationships
- Understanding relationship behaviors
- Lab: Configure field mapping and relationships
Module 6: Customizing Forms, Views, and Visualizations
- Creating forms and customizations
- Customizing system views, charts, and dashboards
- Lab: Configure system views, charts, and dashboards
Module 7: Workflows, Business Process Flows, and Custom Actions
- Overview of workflows and custom actions
- Lab: Create workflows and business process flows
Module 8: Architecture, Development, and Extensibility
- Dynamics 365 CRM Apps Web Service introduction
- Developer tools and coding essentials
- Lab: Extend applications with workflows and process automation
Module 9: Extending CRM Apps User Experience
- Client-side scripting and business rules
- Power Apps Component Framework (PCF)
- Lab: Create PCF components and customize the Sales App
Module 10: Dynamics 365 CRM Web Services and Integration
- Custom connectors and Web API
- Plugins and Webhooks
- Lab: Integrate Sales data using custom connectors and plugins
Module 11: Solution Management
- Managing solution components, managed/unmanaged solutions
- Cloning solutions and applying patches
- Lab: Export/import solutions and configure webhooks
Learning Outcomes:
By the end of this course, students will be able to:
- Configure and navigate the Microsoft Dynamics 365 CRM environment.
- Create and manage entities, fields, forms, views, and dashboards.
- Automate business processes using workflows, business process flows, and custom actions.
- Apply client-side scripting, business rules, and Power Apps Component Framework (PCF).
- Integrate Dynamics 365 with external systems via Web API, custom connectors, and plugins.
- Manage and deploy solutions, including managed and unmanaged solutions.
- Customize, troubleshoot, and optimize Dynamics 365 CRM applications.
- Execute real-world CRM projects with practical lab experience.
Prerequisites:
- Basic understanding of business processes and CRM concepts
- Familiarity with Microsoft Office applications
- Basic programming knowledge (helpful but not mandatory)
- Interest in software development and enterprise applications
International Student Fee: 500 USD
Flexible Class Options
- Corporate Group Training | Fast-Track
- Weekend Classes For Professionals SAT | SUN
- Online Classes-Live Virtual Class(L.V.C) Online Training
