Customer Service & Client Interaction Training Course
The Customer Service & Client Interaction Training at Educad Academy is designed to help participants master the art of professional communication, build trust with clients, and deliver service that leaves a lasting impact. This program goes beyond basic etiquette by focusing on empathy, body language, tone, and advanced strategies for managing challenging situations.
Through a mix of interactive discussions, role plays, and practical exercises, learners will gain the skills to handle customer interactions with confidence, resolve conflicts effectively, and create stronger long-term relationships.
By the end of this training, participants will know how to listen actively, respond with professionalism, and represent their organization in a way that inspires trust and loyalty.
Module 1: Foundations of Client Communication
- The importance of empathy and active listening
- Understanding verbal vs. non-verbal signals
- Tone of voice: calm, confident, and respectful
Module 2: Body Language for Service Excellence
- Open posture and gestures that build trust
- Eye contact and facial expressions
- “Smiling voice” techniques for phone/video interactions
Module 3: Managing Difficult Conversations
- Strategies for handling complaints
- Tone control under pressure
- Turning conflict into collaboration
Module 4: Building Long-Term Relationships
- Personalization and rapport-building
- Cross-cultural communication awareness
- Follow-up and closing conversations with impact
Practical: Role plays, recorded call reviews, empathy building exercises
International Student Fee: 100 USD
Flexible Class Options
- Corporate Group Training | Fast-Track
- Weekend Classes For Professionals SAT | SUN
- Online Classes – Live Virtual Class (L.V.C), Online Training
