ITIL 4 Foundation
The ITIL 4 Foundation course will provide you with an overview of ITIL 4 and explain how a Service Value System may help you better understand IT Service Management (SVS).
What’s the difference between ITIL v3 and ITIL 4?
ITIL v3 presents Service Management as a continuous process with five life cycles while ITIL 4 introduces a more developed vision of a Service Value System (SVS), which gives a comprehensive end-to-end picture of what it means to contribute to business value while also combining principles from models such as Lean IT, Agile, and DevOps.
ITIL 4 Foundation Course Key Learning
At the end of this new ITIL 4 two-day course, attendees will have an understanding of the following:
- Introduction to Service Management and ITIL Key Concept
- High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
- The seven Guiding Principles of ITIL 4
- ITIL’s new Service Value Chain
- The four dimensions of Service Management
- The 34 ITIL practices, with a focus on 18 of these
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
ITIL Foundation Course Audience
ITIL certification is one of the most important prerequisites for professionals who wish to learn and comprehend the basic ideas of ITIL frameworks in order to improve the quality of IT service management. Certified ITIL specialists might earn 40% more than their non-certified counterparts. This ITIL foundation certification is best suited for the following roles:
- IT Executives / IT Architects
- Business operation managers
- IT audit managers / IT planners and consultants
- Database administrators
- ITSM trainers / Service delivery professionals
- Quality analysts
- Application management and development teams
- IT managers and support managers
- HOW DOES ITIL V3 MAP AGAINST ITIL 4?
- WHEN WILL ITIL V3 BE DISCONTINUED?
- HOW WILL ISO 20000 MAP TO ITIL 4?
- I HAVE ACHIEVED 3 OR 4 INTERMEDIATE/PRACTITIONER CREDITS IN THE V3 CERTIFICATION SCHEME. HOW SHOULD I TRANSITION TO ITIL 4?
International Student Fee : 300 USD | 1,125 AED | 1,125 SAR
Flexible Class Options
- Corporate Group Trainings Available | Fast-Track
- Week End Classes For Professionals SAT | SUN
- Online Classes – Live Virtual Class (L.V.C), Online Training